Describe the difference.
Start with an outcome. What should become easier? Who needs help? What would a useful answer look like?
YOUR INTENTA NEW LENS ON AI CITIZEN DEVELOPMENT
Your expertise.
Extraordinary
agents.
The people who understand the work
should help shape the AI.
Turn everyday know-how into a clear vision for an AI agent. Bring the idea, shape the behaviour, and put your expertise at the heart of what comes next.
Human insight. Agent potential.
Your knowledge
Your judgement
An agent with purpose
A little perspective changes everything.
01 / IMAGINE THE POSSIBILITIES
Every team has a
“what if?”
Your best agent idea might be hiding in a question you answer every day. Explore a few places to start.
l.THE AGENT CANVASILLUSTRATIVE EXAMPLE
MEET YOUR AGENT IDEA
Your expertise defines the direction.
A glimpse of the approach, using sample content. Live data, integrations and deployment depend on your chosen environment.
02 / FROM KNOW-HOW TO WHAT’S NEXT
You know the work.
Start there.
Citizen development brings the people closest to a problem into the process of solving it. AI makes that starting point more powerful.
Give it your context.
Identify the knowledge, tools and boundaries an agent would need. Make your experience part of its design.
YOUR KNOW-HOWTry. Question. Refine.
Use real scenarios to test the idea. Review the answers, challenge the assumptions and keep people in control.
YOUR JUDGEMENTBuild the way forward.
Take a clear brief to your technology team. Match the agent to your systems, permissions and path to production.
SHARED PROGRESS03 / AMBITION, WITH INTENTION
More people
creating.
More care
built in.
The goal is useful AI that earns its place in the way you work. That starts with good questions.
Whose knowledge is it using?
Choose approved sources. Design for the access people should have, and make the origin of an answer clear.
Where does a person step in?
Define the decisions that need human review. Set boundaries around actions before giving an agent tools.
How will you know it’s useful?
Test against real work. Agree what good looks like, then review, improve and keep learning.
One way of thinking.
Many places to build.
Start with the outcome, then choose the models, tools and platforms that fit. Your expertise travels with you.
04 / MAKE IT TANGIBLE
A good agent starts
with your idea.
Take a minute to put it into words. Leave with a practical starting brief to share with your team.
A simple planning worksheet.
Your inputs stay in this browser tab.
Your inputs stay in this browser tab.
THE FUTURE HAS MORE BUILDERS IN IT.
Including you.
Bring your idea into focus